Shipping policy
Ice Benders Shipping Policy
Last Updated: September 4, 2026
At Ice Benders, we work hard to make sure your order is carefully prepared, inspected, packaged, and shipped safely. Please review the following shipping information before placing your order.
📦 Order Processing
- In-stock items are typically processed within 1–3 business days after your order is placed.
- Custom jewelry, Grillz, and made-to-order pieces may require additional production time.
- Production times vary depending on the item and customization requested. The estimated production time will be provided with your order when applicable.
- Orders are processed Monday–Friday, excluding holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
🚚 Shipping Times
Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Priority/Express Shipping: Delivery time depends on the shipping service selected at checkout.
Please note that shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of Ice Benders’ control may occur.
🔎 Tracking Information
Tracking information will be provided once your package has been shipped.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Ice Benders is not responsible for delays caused by the shipping carrier after the package has been shipped.
📍 Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you provide an incorrect or incomplete address and the package is returned to Ice Benders, additional shipping charges may apply before the package can be reshipped.
Please contact us as soon as possible if you notice an error with your shipping information.
📦 Lost, Stolen, or Missing Packages
Once an order has been shipped and tracking confirms delivery, Ice Benders is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members or neighbors.
- Contact the shipping carrier directly.
- Contact your local post office or carrier facility if applicable.
For packages that are lost or delayed while in transit, customers should first contact the shipping carrier using the provided tracking number.
💎 Damaged Orders
We carefully inspect and package orders before they leave our facility.
If your order arrives damaged, please contact Ice Benders as soon as possible after delivery and provide clear photos and/or videos of:
- The shipping package
- The shipping label
- The damaged packaging
- The damaged product
Do not throw away the packaging until the issue has been reviewed.
If the damage appears to have occurred during shipping, you may also need to file a claim with the shipping carrier.
🌎 International Shipping
International shipping may be available on select products.
Customers are responsible for any customs fees, duties, taxes, import charges, or other fees imposed by their country’s customs authorities.
Ice Benders is not responsible for packages delayed, held, returned, or rejected by customs.
🔒 High-Value Orders
Certain high-value jewelry orders may require additional shipping security, signature confirmation, or other delivery requirements.
These measures are intended to help protect both Ice Benders and our customers.
❄️ Important Notice
By placing an order with Ice Benders, you acknowledge that shipping and delivery are handled by third-party carriers after your package leaves our facility. Ice Benders cannot guarantee carrier delivery dates and is not responsible for carrier delays, weather delays, lost or stolen packages after confirmed delivery, or circumstances outside our control.
For questions regarding your order or shipping status, please contact Ice Benders Customer Support with your order number.
Thank you for choosing Ice Benders. Stay icy. ❄️💎
Ice Benders reserves the right to update this Shipping Policy at any time.