Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at icebendersjewlery@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at icebendersjewlery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at icebendersjewlery@gmail.com.

Returns, Cancellations & Shipping Policy

At Ice Benders, many products are made to order and enter production shortly after purchase. Please review your order carefully before submitting it.

Cancellations

Orders typically enter production within 24–48 hours after purchase. If you need to cancel, contact us immediately.

Cancellation requests are only eligible for a refund if the product has not entered production. Once production begins, the order cannot be canceled, returned, or refunded. Submitting a request within 48 hours does not guarantee cancellation if production has already started.

Returns and Exchanges

Because our products are made to order, all sales are final once production begins. We do not accept returns, exchanges, or refund requests for:

Changes of mind
Incorrect sizes, colors, plating, or other options selected by the customer
Normal wear and tear
Damage caused after delivery

This does not apply when an item arrives damaged, defective, incorrect, or incomplete.

Quality-Control Updates

Photos and videos of your completed product will be provided:

Before packaging
After packaging
Before the package is shipped

These updates allow you to view the product’s condition and confirm that it was properly prepared before shipment.

Damaged or Missing Shipments

If your package arrives damaged or is lost or missing during shipping, contact the shipping carrier immediately using your tracking number and open a claim.

You must also contact Ice Benders within 48 hours of delivery—or the carrier’s reported delivery date—and provide:

Your full name and order number
Photos and videos of the package and product
A clear photo of the shipping label
Your carrier claim number
An unboxing video, if available

Keep the product, box, packaging materials, and shipping label until the claim has been resolved. Ice Benders will provide available shipping documentation and reasonably assist with the carrier’s investigation.

If an item is missing from inside the delivered package, or you received the wrong product, contact Ice Benders directly within 48 hours.

Legal Rights

Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.

For cancellation requests or order concerns, contact:

Email: IceBendersJewelry@gmail.com
Order number required